Filter and edit comments

Billing errors happen because of mismatches between the amount invoiced costs and what you expected to pay as recurrent charges. When you're in the Discrepancy Tracker and look at the Error Type Analysis view of a discrepancy, you can see patterns of similar errors for different services. This lets you identify and fix recurring discrepancies.

Access the Error Type Analysis view:

1. Go to Billings Center> Discrepancy Tracker.

2. Open the discrepancy entry. The Overview tab opens. A grid containing all discrepancies for the period and provider selected from the filters.

   Note: The grid shows 25 items by default. Click on the show records drop-down menu on the bottom right side of the page to change this.

3. Click on the column headers to sort by:
   • Run Date
   • Invoice Period
   • Nb. of Services
   • Discrepancy Status
   • Discrepancy Reason
4. Scroll to the Comments section.
5. Filter by: 

   • Type: A comment type is always tagged as an Error Type comment if it were added in the Error Type view.

   • Discrepancy Reason.

   • Invoice Period.

   • Error Type (Monthly Charge Inventory, Invoice of Monthly Charges and Options Charge Inventory, Options Charge Invoice).

   • Discrepancy Comment (mandatory or optional depending on the discrepancy reason selected).

6. Click the edit Icon to the right of the comment that you want to edit.

7. Make your edits.

8. Click Apply to save your changes or click Cancel to exit the edit mode without making any changes. Once completed, the comment becomes read only and the date updated.

   Note: Editing a comment made at the pattern level while in the service view changes the pattern comment type to a “Service Analysis type". It is possible to edit the comments of an emulated user.